Frequently Asked Questions (FAQ)

No appointment is needed! Our workshop operates on a 100% walk-in basis. Simply visit us at the Marina of Porto-Vecchio (Avenue Georges Pompidou, opposite Hotel Casa Santini Le Goéland) Monday through Friday from 9am to 12pm and 2pm to 5pm. We check in your device directly over the counter.

For standard repairs such as iPhone/smartphone screen replacement, battery renewal or charging port service, the average turnaround is around 1 hour (~1 hr average). Depending on current counter traffic, stock availability or troubleshooting complexity (such as liquid deoxidation, in-depth technical diagnostic), repairs may be faster or require extra bench time.

Yes, our visual examination and estimate are completely free on-site at the workshop. We do not provide remote pricing or quotes online/over the phone because every device has a unique history: an in-person physical inspection is vital to evaluate frame deformation, cable integrity and hidden defects accurately before giving a transparent estimate. Only in-depth diagnostics requiring extensive teardown are billed.

No, we do not supply temporary loan phones. Since standard repairs typically take around 1 hour on average, most customers simply take a short walk along the harbor promenade or enjoy a coffee nearby while we handle the repair.

Yes! This is the classic symptom of a shattered inner OLED/LCD panel or broken backlight from an impact, even if the exterior glass looks undamaged. The motherboard, processor and software are still running fine. Installing a complete screen assembly restores display and touch functionality immediately.

Yes. A bulging lithium-ion battery has suffered chemical breakdown and poses a genuine risk of thermal runaway, gas release or fire. The physical expansion also bends the phone frame and can crack the screen from inside. Stop charging the device right away, do not press on it, and bring it safely to our workshop for prompt battery extraction and replacement.

When your charging cable does not plug in completely, feels loose, or has a faulty connection, we can replace the charging port on your device (USB-C or Lightning). Replacing the charging connector restores seamless, fast, and fully secure power delivery.

Ghost touch happens when an invisible micro-crack, chassis twist or moisture intrusion corrupts the capacitive digitizer layer, sending false touch signals to the operating system. Replacing the full screen module permanently resolves the defect.

1. Turn the device off immediately and NEVER try to turn it back on.
2. DO NOT plug it into a charger (this instantly shorts out motherboard power rails).
3. Forget the rice myth: uncooked rice cannot draw trapped water out from micro-shields and does nothing to stop corrosive salt crystals from eating circuit traces.
4. Bring it as quickly as possible to Pro Phone on the Marina for disassembly, salt flushing and professional ultrasonic deoxidation treatment.

For standard hardware repairs (screens, batteries, charging ports, speakers), we do not tamper with internal storage and your personal files remain intact. However, for computer operating system reinstallations or on severely damaged devices, data preservation can never be guaranteed. We always encourage regular backups. If your device is already unresponsive, we offer specialized data recovery services.

All technical repairs are carried out exclusively inside our workshop on the Marina of Porto-Vecchio. We welcome residents and tourists from across South Corsica every day: Bonifacio (25 min), Sainte-Lucie de Porto-Vecchio (15 min), Lecci (12 min), Figari, Pianottoli-Caldarello, Sotta, as well as visitors staying at Palombaggia, Santa Giulia, Pinarello or Cala Rossa. Convenient parking right by the workshop makes same-day drop-off and pickup quick and easy.

No. Pro Phone 2A is a 100% technical repair workshop exclusively dedicated to diagnostic troubleshooting and hardware repair for smartphones, tablets and computers. We do not sell cases or accessories, ensuring all our space, resources and expertise stay focused on high-quality repair work.